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Ken Wilson

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Is ITIL Still Relevant?

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ITIL is 23 years old this year. Created in the 1980s with the objective of ensuring better use of IT services and resources, ITIL has grown to become the best practice framework for IT Service Management (ITSM). John Stewart, who at the time, worked for the UK Central Computer and Telecommunications Agency (CCTA), now the Office of Government Commerce (OGC),