Cherwell IT Service Management Blog
Resources, Best Practices, and Solutions for ITSM Pros

Lance Kuykendall

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May Report of the Month: Custom Hardware Inventory

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If you need to review detailed network inventory information across your organization, the Custom Hardware Inventory report is the place to find it. Prior to running the Custom Hardware Inventory report, you’ll be asked to select the attributes you wish to report on (Screenshot 1). The Fixed Attributes column to the left shows the default hardware attributes Express Software Manager

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March Report of the Month: Express Client Status

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When you think about reporting found within Express Software Manager, you probably think of IT asset inventory reports relating to hardware and software installations, application usage, and purchasing information. Did you know the Express Reports Console also contains reports that shows important administrative details about the machines you’re managing using Express Software Manager? For example: • Which machines are using

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June’s New Feature Spotlight: Required Custom Fields

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When it comes to asset management, there can be an awful lot of cooks in the kitchen. And when you’ve got a lot of line cooks throwing ingredients into the stew, it can be easy to overlook a few key ingredients that throw the whole recipe off (especially without a head chef overseeing the day-to-day efforts). Likewise, you may have

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July Report of the Month: Software Usage Statistics

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As most of our customers know, software usage analysis is a critical component of effective IT asset management, offering a means to analyze whether software investments are being fully utilized, ensure concurrently-licensed apps are being used within proper usage limits, and evaluate usage patterns of unauthorized applications within your environment. This month, we’ll take a look at the “Software Usage

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August’s Technical Tip: Using the Express Query Builder

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Let’s suppose you are planning on upgrading to a new version of a critical software package that has steeper system requirements than previous versions. Wouldn’t it be nice to generate a list of all the machines in your organization that already meet those system requirements, or perhaps more importantly, a list of the machines that don’t? You know that Express

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September Report of the Month: Express History

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One useful report many customers aren’t familiar with is the “Express History” report, which allows you to track changes made to your Express Software Manager implementation. For example, imagine you turned on software metering for a particular application, but two days later metering is no longer enabled. The Express History report would identify the user that made that change, so

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April Technical Tip: Excluding Folders from Inventories

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Occasionally, you might want to exclude certain folders from being inventoried by the Express Software Manager client. Here are the two primary customer scenarios in which we see this:   An organization has a large number of folders that either don’t contain executable files or whose files don’t need to be inventoried or managed; excluding folders can help speed up

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May Technical Tip: Retiring Machines with Express Software Manager

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How does your organization handle machines that have reached the end of their useful life? Ideally, you have IT asset management processes in place to retire or replace these older computers before they break down or become obsolete. But how do you manage retiring these machines in Express Software Manager? The steps you take depend on a number of factors

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February’s New Feature Spotlight: Custom Views

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If you’ve been using Express Software Manager for any length of time, you already know that the Express Purchasing Console makes it easy to review all your purchases within the Orders panel and the Line Items panel. But did you know that in Express Software Manager Version 10, these panels have been updated to allow you to customize how your

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April’s New Feature Spotlight: ISO Tag Collection & Reporting

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If you’ve been following developments related to the ISO/IEC software tagging standard, you’re probably aware that software tagging is believed by some to be the future of software identification. Driven by licensing challenges stemming from the inherent complexity of accurately identifying software, the ISO/IEC 19770-2 software tagging standard was established to provide software publishers with guidelines for “tagging” their applications

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July Technical Tip: Using Path Filtering in Express Software Manager

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When Express Software Manager performs an inventory, it rummages around the darkest corners of your computer hard drives and presents everything it discovers in comprehensive computer inventory reports. Sometimes, though, you want to limit the information you see. For example, applications found in backup, patch installer, or temporary folders can unnecessarily clutter your reports, and in some cases may even

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November Report of the Month: What’s Changed?

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Do you ever find yourself wishing for a dynamic view of what’s changing within your environment, versus an inventory snapshot representing a single point in time? One supremely useful report that satisfies this need is the “What’s Changed” report. Its purpose is to help you determine what has changed from a hardware and/or software perspective in your environment between two

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December’s New Feature Spotlight: Maintenance & Lease Alerts

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If your organization leases computers or purchases yearly maintenance contracts for software or hardware, you no doubt understand the importance of tracking these contracts so they can be renewed in a timely fashion. Express Software Manager’s IT purchasing system allows you to record the details related to your leases and maintenance agreements—including perhaps the most critical piece of information you’re

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