Cherwell IT Service Management Blog
Resources, Best Practices, and Solutions for ITSM Pros

Marc Fey

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My Most Popular Posts

What Google’s Glitch and Gmail Failure Teach Us About Service Management

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Gmail and Google+ went down yesterday, and in a weird coincidence, Google users searching on the term “Gmail” experienced a bizarre glitch, inadvertently sending emails to a guy named Dave from Fresno. Read these Tech Crunch articles if you’re interested in the details. “Temporary Error 500. We’re sorry, but your Gmail account is temporarily unavailable.” Wow. Really? Gmail? …I mean,

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3 Strategies for When Your Work Gets Hard

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My 14 year-old daughter Annie and I have a running joke. It started one day (a few years ago) while I was folding laundry (yes, you read that correctly). Annie asked me why I like doing laundry so much “Excuse me,” I asked, astonished at the question, and laughing at the absurdity of me actually LIKING to do the laundry.

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Cherwell Software Wins “Business Excellence in IT” Award

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In the highly competitive world of IT service management, big trophies for awards shouted from the rooftops are fantastic. And there is no doubt that 2013 has been a banner year for Cherwell Software for these kinds of awards: SDI’s Vendor of the Year Award, Forrester and itSMF’s Most Exciting Software Company, high recognition on Gartner’s Magic Quadrant for ITSSM

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