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Mark Hillyard

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Taking Cherwell Service Management Beyond IT Service Management

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By: Mark Hillyard; ITIL® Expert; BEYOND20, a Cherwell Software™ partner As we enter another year of partnership with Cherwell Software designing, training and implementing the Cherwell Service Management® (CSM) IT service management (ITSM) tool, it has become increasingly clear that CSM is much more than just an IT service desk application. In fact, you can drop the “IT” from IT service