Cherwell IT Service Management Blog
Resources, Best Practices, and Solutions for ITSM Pros

Michelle Jaramillo

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Be Friends with your Users — You’ll Thank Me Later

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After attending a webinar by Gartner’s Jarod Greene, “The Future of IT Support Management,” there were a few points that really resonated with me, as a user. In many past positions, I’ve spent an hour or two of my workday trouble-shooting hardware or software problems for colleagues. I’ve taught one hour sessions at colleagues’ desks on Excel formulas or how