Cherwell IT Service Management Blog
Resources, Best Practices, and Solutions for ITSM Pros

Peter Andrew

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4 Tips to Get the Most out of an ITSM Tool Presentation/Demonstration

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A couple of weeks ago, I wrote a blog on what questions I think you should ask potential vendors when selecting a new helpdesk / service desk tool. This includes vendor selection, creating your document (functionality list, PQQ, RFI, ITT, etc.) and visiting references. I wrote the blog from a viewpoint of putting myself in a prospective customer’s shoes and


Speed Dating for IT Service Desk Software

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I recently attended the SDI’s Service Desk Software Showcase event in London, where attendees had the opportunity to identify the IT service desk software that best fits their organisation and needs. These are great events, and I am sure they provide service desk analysts, team leaders and managers with a glimpse of service desk tools available that may match their requirements.