Cherwell IT Service Management Blog
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Stuart Geros

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How to Extract the Business Value from ITSM

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IT just for the sake of IT is pointless. Equally obvious, no organization actually operates this way, as services must be linked to the users IT supports. Yet many organizations continue to demonstrate “value” in IT terms, which does little to promote and reinforce IT’s value to the business. In order to break out of this inwardly-focused paradigm, organizations need...