Cherwell IT Service Management Blog
Resources, Best Practices, and Solutions for ITSM Pros

Tony Ranson

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Look to CSI for Help with the Constant Need for Change

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Without a doubt, the one thing we can guarantee to be a continuous activity in IT departments, and in particular service desks, is the constant need for change. Many of these changes will be to the technology deployed across the infrastructure, and many of us have developed and adopted sound IT Technical Change Control processes and procedures to assist with