Cherwell IT Service Management Blog
Resources, Best Practices, and Solutions for ITSM Pros

Vance Brown

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The Five Dysfunctions of a Team: Conflict

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“For good ideas and true innovation, you need human interaction, conflict, argument, debate.” – Margaret Heffernan I once heard someone say, “Show me a relationship void of conflict and I’ll show you someone who is lying.” Though we want to believe true interaction and relationship can exist without conflict, it’s absolutely impossible – because we are human. Humans have conflict.

Stressed Out? Maybe That’s A Good Thing

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Our world is constantly showing us how to make our lives easier. Avoid any kind of stress or discomfort because we all know stress is bad for you, right? But what if that isn’t really true? I recently watched Kelly McGonigal’s TedTalk about stress. She has officially changed my view and challenged me to view stress in a different way.

A Letter from CEO Vance Brown on the Gartner MQ

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We have great news. Gartner Research has just published its latest Magic Quadrant for the IT Service Support Management Tools space, and, for the second year in a row, we are thrilled. Cherwell Software is again recognized on the Gartner Magic Quadrant for ITSSM tools.It’s exciting to have such trusted, independent validation of our product strategy and company mission. Gartner’s...

The Five Dysfunctions of a Team: Commitment

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“To be successful is not about the amount of risk you take; it is the amount of commitment you make.” – Cynthia Chiam Commitment is necessary for any team to be a success. In my last two blogs I discussed the first two building blocks of “The 5 Dysfunctions of a Team:” trust and conflict. Each of these builds off the other and...

Cherwell Software Intern Program

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With September upon us, we find Cherwell getting heavy hearts as it means our summer interns will be heading back to school and leaving us. We’ve so enjoyed having them here. We will definitely miss them but hope we’ve been a part of equipping them for their future endeavors!Our internship program is for students enrolled in a college/university program. This...

The Road to Greatness is Paved with Grit

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If January is the month of motivation and goal setting, then February is the motivation hangover. When all your great goals suddenly do seem as lofty as they probably were, and instead of charging the hill, “I CAN DO IT!” being your battle cry, you crawl back under your bed sheets and think “maybe tomorrow.” Perseverance can be hard, but...

The Five Dysfunctions of a Team: Trust

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“Trust is the glue of life. It’s the most essential ingredient in effective communication. It’s the foundational principle that holds all relationships.” –Steven Convey I was talking with one of my employees about trust the other day, and she told me a story about when her husband was in the military. Boot camp was filled with paper-work and medical check-ups, shots,...

Lessons from Ron Howard: Not Always Comfortable, But Worth It!

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Last weekend I experienced a real highlight at the EY National Entrepreneur of the Year Event. As part of that event, I had the opportunity to have lunch with Opie Taylor … or better known today as Ron Howard (Opie of The Andy Griffith Show, Richie Cunningham of Happy Days, Director of Apollo 13 and Beautiful Mind, Academy Award Winner,...

Answering “The Why” at Cherwell

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“Put first things first and we get second things thrown in: put second things first and we lose both first and second things.”  C.S. Lewis In the often-quoted words of business guru Peter Drucker, “Culture eats strategy for breakfast.”  At Cherwell, we agree! Too many people make software decisions based just on the technology.  But successful software implementations that “survive...

The ROI from Focusing on our Strengths

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“Our studies indicate that people who do have the opportunity to focus on their strengths every day are six times as likely to be engaged in their jobs and more than three times as likely to report having an excellent quality of life in general.” – Strengths Finder World class athletes spend, on average, 23 hours training per week. That’s...

The Impact of Gratefulness on Corporate Culture

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“We would worry less if we praised more. Thanksgiving is the enemy of discontent and dissatisfaction.” ― Harry A. Ironside So often we take the little things in life for granted. Every morning when I go by the kitchen on my way to my home office, my wife Betsy has made sure the coffee is waiting for me – and...

Service Wins the IT Service Management Game

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As you know from my previous blog, we are excited to be recognized on the Gartner Magic Quadrant for IT Services Support Management Tools, August 20, 2012. We love to hear what analysts and industry experts say about Cherwell.  But what we listen to most closely is what our customers say about us.  In our most recent customer survey, we...

Corporate Culture Must Be Cultivated, Protected, and Invested In

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A corporate culture is not something that you buy or ask for and then you get it. You don’t simply state how you want your company’s culture to be and magically it happens. It takes time, protection, and effort. As Cherwell Software continues to grow, each new addition tweaks the culture and nature of our company. Each person we add...

The Real Game Changer

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“Grandpa, were you a hero in the war?” “No, but I served in a company of heroes.” – Major Dick Winters – WWII soldier featured in HBO’s“Band of Brothers” Series This quote sums up an idea that has been lost in our society. In a day and age of celebrities, stars and “selfies,” the idea of a “team” doesn’t get...

Corporate Culture Series: Great Cultures Start with Great Leadership

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Everyone wants to be the best. Best products. Best work environments. Best company. What if there was one way to improve all of those at the same time by simply tweaking one thing — culture.  Culture holds the key to all of the above. If you create the right culture, creativity will breed, hard workers will cultivate wonderful products, and...

Key to Growth in Bad Econcomic Times

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These days, many companies are struggling in this difficult economy — fueling the highest unemployment rate in more than 60 years. Yet, despite these hard times Cherwell Software has more than 100% growth year over year! Which brings about the question, “How does a company thrive during these times?” I personally think our success can be tied to our core...

Better Stories

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“Write every day, line by line, page by page, hour by hour. Do this despite fear. For above all else, beyond imagination and skill, what the world asks of you is courage, courage to risk rejection, ridicule and failure. As you follow the quest for stories, told with meaning and beauty, study thoughtfully but write boldly. Then like the hero...