Cherwell IT Service Management Blog
Resources, Best Practices, and Solutions for ITSM Pros


MITRE’s Help Desk Wins the Prestigious Team Excellence Award at HDI’s 2017 Conference

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Last week’s HDI 2017 Conference & Expo was a meetup of 2500 technical support industry professionals, educators, vendors and IT Industry Legends in Washington D.C. This was the most insightful, energetic and optimistic HDI Conference I’ve ever attended, and Team Cherwell was thrilled to be there. Each year, one of the biggest conference highlights is HDI’s announcement of the top technical support...