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Category: IT Service Management

Should You Choose a SaaS-Based ITSM Software?

If you're considering an investment into an IT service management (ITSM) solution for your small,…

5 Powerful Self-Service Features That Will Shift Your Service Delivery into High Gear

Your IT team is critical to advancing your organization’s digital transformation. But if they’re spending…

A New Way to Integrate: More Value, Less Time and Cost

System integration. Just hearing these words makes many IT professionals wince. Traditionally, it means a…

Cherwell Service Management 9.4 and the Transformation of ITSM

"ITSM is shifting from a technical project mindset to a consumable product mindset." —Gartner, 2018…

How to Maximize ITSM Efficiency Through Intelligent Self-Service

Managing the lifecycle of IT services is a complex and challenging undertaking. Further complicating matters…

ITIL vs DevOps

ITIL and DevOps are two differing paradigms for delivering, supporting, and maintaining IT services at…

Successful Digital Transformation Requires Behavioral, Process, and Organization Change

Silos serve an important function on a farm, but in business, silos create barriers in…

Cracking the Code: Discover the Single Biggest Enabler of Service Desk Speed & Agility

If your IT team is like most, you’re feeling the pressure to deliver new functionality…

5 Productivity-Killing IT Processes You Should Automate Now

In today’s increasingly consumerized world, your organization must be nimble to compete. It must quickly…

What Is a Service Catalog?

Introduction Formalized with the publication of ITIL v3 in 2007, the establishment and maintenance of…