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Category: ITIL

ITIL 2011 vs. ITIL V3: Key Differences Every IT Pro Should Know

Since its inception in the early 1990s, ITIL® has served as the preeminent global standard…

ITIL vs DevOps

ITIL and DevOps are two differing paradigms for delivering, supporting, and maintaining IT services at…

What Is a Service Catalog?

Introduction Formalized with the publication of ITIL v3 in 2007, the establishment and maintenance of…

The Need for Speed: Soup Up Your ITIL Engine with Agile, Lean, and DevOps Approaches

Service desks are feeling the pressure to go faster than ever before. As modernization pushes…

Orchestration Needs Real “Smarts” for Effective Incident Response

Editor's note: This guest post was written by Prashant Darisi, Vice President of Product Management and IT Alerting…

Implementing ITIL? Develop a Roadmap That Ensures Success

Many organizations want to implement or re-engineer their ITIL® processes, especially when acquiring a new…

5 Best Practices for Problem Management

Along with Incident Management and Change Management, Problem Management is one of the three most…

Want to Shift Left in ITSM? Implement Knowledge Management

Editor’s note: Catch up on all the posts in our series on the "how" and…

Want to Shift Left with ITSM? It’s Time for Change

Editor’s note: Catch up on all the posts in our series on the "how" and…

Mature Change Management Before Maturing Your CMDB

Too many CMDB projects have become black holes, sucking resources and life out of IT…