Cherwell IT Service Management Blog
Resources, Best Practices, and Solutions for ITSM Pros

Change Management

Five Pitfalls to Avoid When Establishing an IT Change Management Process

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We can all agree that ITIL-aligned policies, processes, and procedures have been shown to produce significant day-to-day operational improvements to an organization. IT Change Management, in particular, is a critical and necessary function that requires continual improvement, because failed changes can result in a whole host of issues including increased infrastructure risk, unexpected costs, damaged service desk credibility, and ultimately,...