Cherwell IT Service Management Blog
Resources, Best Practices, and Solutions for ITSM Pros


3 Reasons to Consolidate your Higher Ed Service Desks

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Out of all the industries, higher education may perhaps suffer the most from disparate service desks and diverse types of customers. Think of faculty, administration, staff and students and all the different services they require and the support they expect. Is it possible to bring all IT support into a single service desk offering, and more importantly, why should you?