Cherwell IT Service Management Blog
Resources, Best Practices, and Solutions for ITSM Pros

Celebrating Service Management Customers During Customer Service Week

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I love my job! Last week was national Customer Service Week. To celebrate, we sent some fun gifts to our customers and ambushed a local client, Ent Federal Credit Union, with a free lunch from Famous Dave’s BBQ and balloons — a visit that gave me a lot of insight about the way they’re using Cherwell Service Management. For example, they use it to track their time, both forecasted and actual, and can set more realistic project timelines based on this intelligence. Wow! (the way, I recommend reading their HEAT to Cherwell Service Mangement implementation case study.)

Congratulations to the following customers. Enjoy your goodies.

Thank you to ALL of our customers for your support through the years. If you were a fly on Cherwell’s walls, you’d hear us say (often) that we have the best customers in the world. And if you asked any Cherwell employee why we do what we do, they would tell you, “customer success.” It’s part of our ethos. We don’t just have customers, we have friends — people we love and trust.