Quick Take [Infographic]
Every service desk/help desk wants to improve how it performs and delivers support. We all want to get better, but what we really need is to get better at getting better. This infographic highlights 5 tips to consider.
But how do we realize that CSI dream and embed it in a way that sticks? For most teams, CSI is something that gets discussed but does not get taken up in the way that it is intended. How can we as IT service management (ITSM) professionals instill CSI within service and customer facing teams and beyond? Download this recent guide and find out more.
What next? Download this complimentary guide: ‘How to Embed Continual Service Improvement and Make it Stick’. Have your own stories of trying to chase the CSI dream? We’d love to hear them!