As I stated in my previous blog, smart phones and other devices are impacting our lives and now our work environment in ways we didn’t think possible even 5 years go! I mentioned that I saw two trends emerging. The first one we looked at was employees bringing their personal devices to work and expecting IT to service and/or support them.
The second are is how IT departments can utilize mobile devices to better support their end-users.
Smart phones provide instant access, whether it’s through a phone call, text, email, or even Tweet. But there is more – you also can utilize software. The example I always give is that I use Evernote for all of my note taking. One of the reasons I like it is that I can use it on the browser, on my phone, and I can use it as a client. No matter where I am – I can access one place that holds all my information.
This is one thing that differentiates Cherwell software from the other players. I can access it on my mobile device. – benefiting from the same features and functionality on my mobile device that I would have on my browser or on my client that’s on my computer. More and more organizations are getting creative with how they can use mobile devices, and the technology that’s available literally at their finger tips.
For example, I was at a tradeshow and two guys who work in the healthcare industry were talking about mobile applications. They said that their technicians walk around the hospital checking on certain equipment, then have to write down notes on a notepad and return to their desk to record it for a maintenance work order. If they used Cherwell, they could pull up the record for that hardware/equipment on their smart device, request a work order, and then move on!
Mobile devices can make you more efficient and effective if you have that power in a mobile software app. Is your software keeping up with technology, and integrating with other devices so that your team is as efficient as possible?