Cherwell IT Service Management Blog
Resources, Best Practices, and Solutions for ITSM Pros

Customer Advisory Board Update

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In November 2011, Cherwell hosted its inaugural Customer Advisory Board (CAB) meeting at headquarters in Colorado Springs with members attending from all corners of the US and Canada.

Though our membership includes others in more far-reaching locales, some were not able to attend due to other commitments.

The CAB brings to Cherwell’s customers a unique experience to become active participants in shaping Cherwell products, not just for our organizations, but for the greater Cherwell global community as well.

The meeting, held over the course of several days, bridged Cherwell users from a myriad of business uses, size, and specialization. Many great ideas were borne from the event and while some are still in early planning stages, other initiatives brought forward by the membership are in full swing and moving forward at a steady pace.

We formed several use-specific subcommittee groups and with subsequent detail gained through conversation and survey responses to further shape our direction. The subcommittees are charged with thought leadership and guidance for Cherwell in the areas of Training, Licensing, Documentation, IT Service Management, and System Design and Testing (beta programs). The Training committee is presently very active, developing new ideas for training content, training delivery, suggesting improvements on existing offerings, and guiding development of new courses for the novice to expert user.

CAB membership is limited but your power to yield influence and shape our future together is not! If you haven’t visited the Cherwell Community online, please do! The community is a great source for information, sharing ideas, and connecting with others who share your passions in service management. And if you want to add to the discussions in progress with the CAB, drop me a line. I’d love to hear from you, connect and share ideas.

2011 was a great year for Cherwell Software. 2012 promises to be the best year yet!

Anne Vail
Director, Production Support
General Information Services, Inc.  |
office: 888.333.5696 ext. 2104  |  cell: 803.354.1615  |  fax: 803.932.3321