Cherwell IT Service Management Blog
Resources, Best Practices, and Solutions for ITSM Pros

CGCDay2_823x276

Day Two of the Cherwell Global Conference: The Power of Customer Insight

Posted by

Customers are the driving force behind all our decisions here at Cherwell. There’s no exaggerating how important customers are to us, so for Customer Appreciation Day, we turned the spotlight on you, our customers. Here are some of the big takeaways from day two of the Cherwell Global Conference:

Tweet this: Day 2 of the 2016 Cherwell Global Conference focuses on customer appreciation and community

CEO Craig Harper opened the day: To kick off the second day of the conference, Cherwell CEO Craig Harper spoke about the role of innovation at the company, and all the ways we at Cherwell use Cherwell Service Management to meet a host of needs and requirements. Harper encouraged every customer to follow the same path, building capabilities with Cherwell’s flexible, powerful platform.

Carrie Cornella spoke about the powerful role of community: Harper introduced  Cornella as the heart of the Cherwell community. “I told myself I wouldn’t cry this year,” she said, as she spoke about how Cherwell’s community meant that no customer ever has to innovate alone. “At Cherwell,” she continued, “we’re aware that customers know what they require better than we do—and that’s why crowd-sourcing innovation and ideas are core tenets of our philosophy. Through our regional user groups, with locations all around the world, we strive to amplify the community’s voice.” Cornella thanked everyone who participates in those communities, as well our Customer Advisory Board, who provide us with feedback and share their time, speaking to other customers and prospects about Cherwell’s core capabilities.

Robert Stroud from Forrester on why we love IT: Robert Stroud, a Principal Analyst at Forrester, spoke about the need for customers to pragmatically innovate. IT departments need to operate faster and be more agile—all without causing downstream challenges for the business. Stroud shared practical steps that attendees can take back with them to work and move faster when they return to the office.

Tweet this: Industry analyst Robert Stroud delivers keynote speech at the 2016 Cherwell Global Conference 

A wide range of sessions to close out the day: Appropriately enough for the day’s customer appreciation theme, most of today’s sessions were led by Cherwell customers, on topics ranging from automation with One-Steps, to calculating the ROI of an IT initiative, to using Cherwell to manage non-IT assets.

It’s hard to believe that we’ve arrived at the final day of the conference! I’m looking forward to attending more breakout sessions and chatting with customers and partners in the CGC lounge.

Don’t miss out on #CGC16. Follow us on Twitter for live broadcasts of keynotes, presentations, updates, and more!

Leave a comment

Your email address will not be published. Required fields are marked *

CAPTCHA *
Time limit is exhausted. Please reload CAPTCHA.