Cherwell IT Service Management Blog
Resources, Best Practices, and Solutions for ITSM Pros

Gathering Feedback on Cherwell Service Management

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Do you ever wish you could be a fly the wall so you could get honest feedback about a particular endeavor — a home-cooked meal, a creative idea, or a product or service? It’s human nature to want to know, even though it makes you a bit vulnerable. Surprisingly, only four percent of customers who experience problems take time to complain, according to the Technical Assistance Research Program (TARP).

Sure, ignorance is bliss, but only for a little while. That’s why Cherwell Software recently gathered our Customer Advisory Board — about two dozen customers from a variety of organizations: large and small, municipalities and corporations, new customers and veterans. We shared ideas, heard what’s working and what isn’t, learned about unique ways customers are using Cherwell Service Management, and strengthened the friendships that have formed out of business relationships. There was even singing and gaming.

Unfortunately, we can’t bring all of our 400+ customers to Colorado Springs (yet), so we’ll be reaching out to more of you over the next few weeks. We’ll randomly select organizations to complete a 15-minute phone survey. This is your chance to have your voice heard and to influence the Cherwell story. We really do consider every suggestion, so please take a few minutes to participate. Your insight shapes the product roadmap and our business as a whole. Plus, you may earn a few bragging rights when you see your suggestions carried out