Who said that? Our very own Matt Neigh did. And, he did it to a large crowd at the recent Service Desk & IT Support show in London during his presentation, ‘How to create a sustainable BYOD strategy’.
Matt, what were you thinking? But, really, Matt only said what a large number of people actually do – they find ways around policies and procedures.
This will be a BYOD blog of fours.
The four reasons we’re all here today:
- We have so many devices that want to talk to each other.
- Everyone wants connected information. No waiting for synch.
- We’re tired of carrying around too many devices. I want one phone.
- I can get what I need without IT. I’m tired of waiting.
The four reasons for IT resistance:
- Staff will spend their time playing Angry Birds.
- Lack of security.
- We will need to buy more bandwidth…WiFi is going through the roof!
- We don’t have experience with all devices.
The four questions to ask before your build your BYOD strategy:
- Will BYOD create a better experience?
- What are the risks and costs to the organization?
- How are we going to support it?
- What about privacy? What rights to employees have?
- Employees: They want to be productive. They want you to trust them. Measure employee demand.
- Risk: What security is needed? What training is needed?
- Rights: What rights do your employees have? Create a policy. Users need to give up certain rights.
- Costs: What are the tangible and intangible costs?
The bottom line is that employees expect IT to support and know how to support each device.
As Michael Jenkins says (Michael is a former Service Desk Manager who now works as a Technical Business Consultant within Cherwell’s UK team), ‘Saying ‘no’ is a dangerous game – especially in regards to devices that ‘by design’ are easier to use and easier to support. You’re playing Russian Roulette if your customer has or will have a choice in the future about where they get their support. ‘
Matt concludes that it all comes down to trust. Your employees will come to you for help if they know you’re there for them.