The best word to describe the market of IT Service Management (ITSM) solutions is crowded — there are many, many options out there. For IT leaders responsible for selecting a solution, the process of licensing a new solution can be overwhelming. Of course, the first step is to select an ITSM tool that meets your feature and functionality requirements. That’s the bare minimum requirement. But there are other considerations to keep in mind as well and costs (both hard and soft) are an important factor to consider.
To that end, and to make the process of licensing a new ITSM solution structured, take a look at this infographic, which walks through nine important considerations to keep in mind.
Think of finding the right ITSM solution as being like a matchmaker: You’ll need to find the perfect match between your organization’s requirements and the tool’s capabilities. The Gartner Critical Capabilities for IT Service Management Tools report, which evaluates leading vendors and their ability to deliver on critical capabilities, can help you make that connection and find a solution that’s the right fit for your organization and IT department.