Cherwell IT Service Management Blog
Resources, Best Practices, and Solutions for ITSM Pros

IT Service Management is Getting Social

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I recently gained some interesting factoids from my peers in the service desk world that support the notion that ITSM is getting social with social media.

During my recent webinar, I asked:

How important do you think social media data feeds are to IT service delivery?

Of the 30 people who responded:

  • 52% said “important and relevant”
  • 41% said “interesting/being considered”

That’s great news! 

People get it. I’m not saying you should tweet rather than send a company-wide email. It’s all about supplementing email and offering choices in regards to receiving information from your IT department. Ultimately, it’s all about extending the value of the service desk and providing increased levels of customer service.