Cherwell IT Service Management Blog
Resources, Best Practices, and Solutions for ITSM Pros

ITSM Service Desk 2013 — A View from the Frontline

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The SDI and Cherwell is giving you the chance to tell ITSM tool providers what you really think.

We’ve partnered with the Service Desk Institute (SDI) to launch a 10 question service desk survey that explores different aspects of service desk operations, from ITSM tools, vendor relationships and 2013 priorities.  Ultimately, the responses will generate a ‘view from the frontline’.

In just one minute, yes, one minute, you can tell us your hopes, fears, frustrations and how you spend your working hours. The good, the bad, the ugly, and hopefully, the good again.

The survey results will be published in January 2013 as part of a larger whitepaper that will provide practical tips and advice to help your service desk prepare for the future.

At Cherwell, we’re passionate about listening to our customers and serving their needs. This is part of our culture, and to us, culture matters. So, yes, we really do want to hear from you.

So, go on, tell us what you really think, and tell us how we can help you succeed – Question 3.

And, just so you know, this is a different survey to the one we’re currently conducting just with Cherwell customers.  The survey with the SDI is open to everyone.