Cherwell IT Service Management Blog
Resources, Best Practices, and Solutions for ITSM Pros

October Report of the Month: Machine Search

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October’s report of the month makes for an abbreviated blog post, as it requires very little in the way of explanation. But beneath all the simplicity lies a very powerful tool. The “Machine Search” report, found under All Reports, Hardware Reports and Software Reports in the Express Reports Console, is a quick ‘n dirty way to search for computers based on machine name, user name (based on Active Directory), last name or serial number. Customers frequently use this to figure out which employee was issued a specific computer and/or to locate and view the configuration of a machine when a user calls in with a problem.

What’s not to love?

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