Cherwell IT Service Management Blog
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Service Integration and Management (SIAM): It’s All About Communication

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Article Headline: Service Integration and Management (SIAM): It's All About Communication Article Description: Outsourcing services doesn't reduce the need for effective communication—see how SIAM can improve interactions with customers and service providers. Published Date: 2017-02-09 Modified Date: 2017-02-09 Image Source: Image URL: https://www.cherwell.com/blog/wp-content/uploads/2015/12/Foster_Communicaiton_SIAM_hi_rez_823x276.jpg Image Width: 823px Image Height: 226px Publisher Name: Cherwell Software, LLC. Logo Source: Logo URL: https://www.cherwell.com/blog/wp-content/uploads/2017/01/logo-600-60.png Logo Width: 600px Logo Height: 60px
  1. Erno Koivisto

    I enjoyed watching the video, it brought up some common SIAM challenges very clearly. I just blogged about SIAM-related issues and I was easily able to identify the topics on that video.

    – Communication is indeed the key issue when going to the SIAM discipline. Without a proper communications plan, transparency won’t be on required level.
    – Tools: it’s a total mess if all the suppliers have different tools. That’s however, unfortunately the reality in most cases. It would probably be an ideal situation if the SIAM Operator had one single dashboard in use, and all the suppliers would have created integrations to that single one system.

    Thanks for sharing the video!

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