Cherwell IT Service Management Blog
Resources, Best Practices, and Solutions for ITSM Pros

Service Integration and Management (SIAM): It’s All About Communication

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Article Headline: Service Integration and Management (SIAM): It's All About Communication Article Description: Outsourcing services doesn't reduce the need for effective communication—see how SIAM can improve interactions with customers and service providers. Published Date: 2017-02-09 Modified Date: 2017-02-09 Image URL: Image Width: 823px Image Height: 226px Publisher Name: Cherwell Software, LLC. Logo URL: Logo Width: 600px Logo Height: 60px
  • I enjoyed watching the video, it brought up some common SIAM challenges very clearly. I just blogged about SIAM-related issues and I was easily able to identify the topics on that video.

    – Communication is indeed the key issue when going to the SIAM discipline. Without a proper communications plan, transparency won’t be on required level.
    – Tools: it’s a total mess if all the suppliers have different tools. That’s however, unfortunately the reality in most cases. It would probably be an ideal situation if the SIAM Operator had one single dashboard in use, and all the suppliers would have created integrations to that single one system.

    Thanks for sharing the video!

    • Erno, thanks for taking the time to comment. It sounds like you have a lot of experience with these SIAM challenges and we appreciate you sharing your perspective!