Cherwell IT Service Management Blog
Resources, Best Practices, and Solutions for ITSM Pros

#SITS13 countdown. 6 days to go. ITSM beyond the Service Desk.

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Self Service Portal, Service Desk
So, you’re a Service Desk or Service Delivery Manager.  You want to deliver more value. You want to reduce operating costs. You want to increase customer satisfaction. You want to provide your end-users with more services. And, you need to do this within your existing, or shrinking, budget. Yikes!Have you thought about service automation?

How about implementing a Self-Service Portal?  (Have a look at one of our previous blogs that highlights the success experienced by a particular London borough).

What if you could implement and integrate beast-of-breed tools like secure remote control and chat to increase multi-call handling and first time fix rates?

What else could you do? Well, I’m glad you asked.

What if you could take the IT service management technology you use on your Service Desk beyond IT?

This is music to our ears. This is what value and business value is all about. This is about doing more with what you have – and we’ve all heard this mantra before. Back in December, we showcased the University Hospital Basel, Switzerland, which is a Cherwell customer of one of our partners, plain IT.

After using Cherwell’s ITSM tool for the Service Desk, the Hospital now uses Cherwell Service Management to make purchasing requests – from medical equipment to building renovations and beyond – through a customised self-service portal, establishing a transparent process and an efficient and effective tool for selecting and steering requests. This organisation gained much more value beyond IT from its initial IT investment.

Now, that’s shining in the IT budget spotlight! And, this is just one of a library of examples.

If you’d like more insight into how you too can shine, come and hear Simon Kent at next week’s Service Desk & IT Support Show in London.