Cherwell IT Service Management Blog
Resources, Best Practices, and Solutions for ITSM Pros

#SITS13 countdown. One month to go. Let’s talk Service Desk Metrics.

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Service Desk, ITSM11% of this same group says easily creating metrics and reports causes them the most pain. Ouch. But, there’s hope. Lots and lots of hope.

This year’s Service Desk and IT Support show in London (#SITS13) will provide more than 4,000 attendees with an abundance of help with identifying and measuring metrics that matter and through metrics, helping to elevate the position of the Service Desk to one of a true business partner that provides tangible – via metrics – value.  As we all know, it’s not about data for data sake but about being relevant and meaningful – that’s your goal.

At Cherwell, we’re passionate about this…that is…helping our customers deliver an outstanding Service Desk experience, and yes, one way to measure this is through metrics and reporting.

We’re still thrilled to be the only ITSM solution with reports, metrics and dashboards 100% compliant with the SDI’s Service Desk Performance Results Standard. And, we’re excited about participating in the Service Desk show’s Breakfast Briefing on 23 April, which focuses on Demonstrating Service Desk Value Through More Meaningful Metrics.

Just so you know, as a follow up to the Breakfast Briefing, Jeff Brookes from Gartner will deliver ‘The Numbers Don’t Lie: Measuring Value Through Metric’ at 10:30 on Wednesday, 24 April.

If you want to get a head start on metrics in advance of the show, have a look at our recent metrics webinar and whitepaper, which are bursting with practical advice and insight to get your started and to ‘step up’ your reporting.

We look forward to seeing the ITSM community at Earls Court.  One month and counting.