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tips for selecting ITSM tool

Six Essential Tips for Selecting an ITSM Tool

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Article Headline: 6 Essential Tips for Selecting an ITSM Tool Article Description: As a Gartner analyst, Jarod Greene spent ten years covering the ITSM tool landscape, helping clients select technology best suited for their organizational goals. Published Date: 2017-10-02 Modified Date: 2017-10-02 Image URL: Image Width: 823px Image Height: 276px Publisher Name: Cherwell Software, LLC. Logo URL: Logo Width: 600px Logo Height: 60px
  • Your suggestion to decide everything that you want the IT service desk to do was really helpful. Making a list of your needs helps in deciding which company you want to go with. Making a final list and comparing it to a few different companies would be a good way to ensure you’re getting the best deal.

    • That’s a great point, Kendall. We’d recommend comparing your list to both vendors and the Gartner Magic Quadrant to help you get a full picture of the options available to you.