Cherwell IT Service Management Blog
Resources, Best Practices, and Solutions for ITSM Pros

4 Do’s and Don’ts of ITIL Change Management

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Discover best practices—along with some common pitfalls—to make sure Change Management performs as intended in your organization.

ITSM and ITIL: Everything You Need to Know

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ITSM & ITIL 101

Learn about the fundamental principles of ITSM, and get expert advice from a former Gartner ITSM analyst for implementing an effective program within your organization.

Why ITIL Best Practices Are Critical for Healthcare IT

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When it comes to healthcare IT, the right processes can mean the difference between life and death. Learn why ITIL is critical.

ITSM News Roundup: All About ITIL

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In Cherwell’s ITSM news roundup, we discuss all things ITIL, including the relationship between ITIL and DevOps, plus more. Check it out.

Incident Management vs. Problem Management – Why it’s Critical You Understand the Difference

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Learn the key differences between Incident Management and Problem Management, and how understanding the distinction can help elevate your team’s overall IT service delivery.

How Technology Business Management Links IT Services to Business Needs

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Align IT Services and Business Needs

Check out Andreas Ohrbeck’s article regarding the link between technology business management and IT services + business leads.

Is ITIL Slowing You Down? 3 Ways to Become More Agile

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How well does IT enable your business? Are you considered a roadblock in an otherwise fast-moving operation? If you want to motivate your team members and improve their speed and performance, you need to integrate the principles of agile development into your existing ITIL approach. When ITIL emerged, it brought standards, processes, and much-needed structure to IT—but not speed. In...

Leaning towards SIAM at itSMF Sweden

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A few notes about Satyendra Shrotri’s talk at the recent 2015 itSMF Annual Conference As a Finn, going to the Nordics is always enjoyable; this time was no different. The two days at the itSMF Sweden conference in Stockholm was great, thanks to engaging speakers, attendees, and a brilliant conference team that ensured a smooth event for attendees and vendors...

Does the ITIL® Framework Need a Facelift? Take 2.

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The following is an excerpt from a longer article, entitled ‘Does the ITIL® Framework Need a Facelift?’ by Malcolm Fry. Malcolm believes the framework is an excellent tool, and his comments are not meant to be a criticism but an encouragement to improve. New services management New services management has been a bone of contention between developers and IT service...

Missed the 2014 itSMF Australia Annual Conference? Here’s a recap

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Last month, the 17th annual itSMF Australia Annual Conference (LEADit) took place in Melbourne. Malcolm Fry—an IT industry legend, author of numerous books on ITIL® and service management, and a Cherwell Ambassador—gave one of the keynote addresses. We had the pleasure of speaking with Malcolm about the conference, the IT service management (ITSM) industry in Australia, and how he thinks...