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Video: Predicting the Future of IT Service Management

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In this edition of our “Ask the Experts” video series, we asked John Custy, Jarod Green, and Julie Mohr what IT service management (ITSM) professionals should be mindful of in the next couple of years. Watch the video at the end of this article to see the interviews and hear their answers.

Tweet this: What is the future of ITSM and where will it take IT organizations in the next couple years? 

The ITSM industry has gone through a number of iterations in this arena. We used to talk about business alignment, then we moved into focusing on business integration. Today, we understand IT is simply a facet of the business. To be successful in ITSM requires an increased level of business acumen. The more workers understand the business, the more meaningful contributions they can make to the success of the business.

Watch the video to learn more.



Don’t fall behind in ITSM this year. Check out our eBook, “5 Habits of Highly Effective Service Desk Managers,” to ensure you’re on the cutting edge of innovation within your IT organization. 


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