Cherwell IT Service Management Blog
Resources, Best Practices, and Solutions for ITSM Pros

Want to Shift Left in ITSM? Implement Knowledge Management

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Article Headline: Want to Shift Left in ITSM? Implement Knowledge Management Article Description: Knowledge Management is critical for moving resolution and other activities as close as possible to the end user. Published Date: 2017-07-24 Modified Date: 2017-07-24 Image URL: https://www.cherwell.com/blog/wp-content/uploads/2017/07/Cherwell_blogheader_knowledgemgt_v1v3_1200x630-2.jpg Image Width: 1200px Image Height: 630px Publisher Name: Cherwell Software, LLC Logo URL: https://www.cherwell.com/blog/wp-content/uploads/2017/01/logo-600-60.png Logo Width: 600px Logo Height: 60px