Gartner’s Magic Quadrant (MQ) for IT Service Support Management Tools comes out in the next few weeks. For Cherwell to be included on the MQ — in any of the four sectors — would be a coup for our company, just four years to market in an industry many call mature, highly commoditized even, and cluttered with over 100 vendors in the space.
You probably know that Gartner’s MQ applies a uniform set of evaluation criteria to produce a graphical treatment that describes how well technology providers are executing against their stated vision. The graphical display of four sectors of a quadrant define four kinds of industry impact: niche players, challengers, visionaries and leaders. The four categories are determined against vision and execution. Only a small percentage of companies land on the coveted MQ.
Here is the display of the MQ:
So, what if Cherwell appears on Gartner’s Magic Quadrant? To be on the MQ would certainly be a huge step forward for us.
But here is the important point: we would appreciate the recognition for, what we know and what many analysts are increasingly saying, is our game-changing innovative technology. However, at the end of the day, receiving recognition is not what gets us up in the morning.
What gets us up in the morning (and helps us sleep well at night, for that matter) is our relationship with our clients. Our clients is our end game. How well we serve their needs is our scoreboard. Making sure they win in their business is how we measure our success. It’s the noble cause we’re fighting for.
I expect that we will indeed be on Gartner’s Magic Quadrant — affirmation of the innovativeness of our technology, certainly. Recognition for the competitiveness of our product in a highly competitive space, absolutely. But acknowledgement for our truly customer-centric business model — based on yesterday’s values — now, that is something to really celebrate.