Cherwell Community

  • Community Offline for Upgrade 10-21 thur 10-24

    The Cherwell Community including the mApp Exchange, Partner Portal, and Conference sites will be offline for a system update starting Friday, Oct. 21st thru Monday, Oct. 24th. The site will be back online by noon MST (UTC -7) on the 24th. Please submit any questions or feedback to here .
  • Deep Dive: Intermediate Report Writing 02-21-2017

    Each month Learning Services offers several different instructor-led online courses, diving into a specific topic. Our next Deep Dive is Intermediate Report Writing. This course builds on the Cherwell Service Management Foundations course and the Introduction to Report Writing Deep Dive. Going beyond the Wizard you will gain an in-depth understanding of core functions within the Cherwell Report Writer. Lessons emphasize...
  • Introducing Cherwell Asset Management!

    The name of Cherwell Software’s ITAM product, Express Software Manager®, changed to Cherwell® Asset Management. Although the name changed, you can expect the same level of world-class ITAM functionality and quality service. New Cherwell Asset Management Features Include: The new Microsoft System Center Operations Manager (SCOM) Integration which will improve your ability to identify the health of your Windows...
  • CSM 8.3.2 Is Now Available!

    New Cherwell Service Management Features Include: New One-Step™ Branching that enables you to quickly and easily design decision-making, if/then workflows to automate a broad range of processes without touching a single line of code. A new Service Health Monitor that sends user-friendly heartbeat signals and a robust view of how your services are running. This feature makes it easy for you to be proactive in ensuring...
  • CSM 8.1.4 Maintenance Release is now available

    Cherwell Service Management v8.1.4 Maintenance Release is now available to all customers & partners. To access the release notes and installation please visit the Support Portal at www.cherwellsupport.com , after login click on downloads. Cherwell Hosted customers wanting to upgrade, please contact us at support@cherwell.com to schedule a time.
  • Introducing mApp Con 2016!

    It’s a contest between customers to see who can build the best mApp; you could win a free ticket to the Global Conference!
  • CSM 8.1.2 Maintenance Release is now available

    Cherwell Service Management v8..2 Maintenance Release is now available to all customers & partners. To access the release notes and installation please visit the Support Portal at www.cherwellsupport.com , after login click on downloads. SaaS Customers wanting to upgrade, please contact us at support@cherwell.com to schedule a time.
  • Cherwell Service Management v8.1 Released

    The goals for Cherwell’s Q2 2016 updates are to enable new productivity practices with smart design and to increase the level of security that expands the scope of your IT possibilities. New Features Include: New Mobile iOS app Field-level Encryption and View Auditing Card View Updated Online Help New Web Service Lookups REST API Authentication and Operations For more information and a complete list...
  • Updates to the mApp Exchange

    The Exchange now has an improved user interface, filter search capabilities, improved data requirements for mApp uploading, and a single database for all Cherwell mApps AND integrations: https://www.cherwell.com/mapp-exchange
  • CSM 8.0.2 Maintenance Release is now available

    Cherwell Service Management v8.0.2 Maintenance Release is now available to all customers & partners. To access the release notes and installation please visit the Support Portal at www.cherwellsupport.com , after login click on downloads. SaaS Customers wanting to upgrade, please contact us at support@cherwell.com to schedule a time.
  • Cherwell Service Management v8.0.1 Maintenance Release is now available

    Cherwell Service Management v8.0.1 Maintenance Release is now available to all partners & customers. To access the release notes and installation please visit the Support Portal at www.cherwellsupport.com , after login click on downloads. SaaS Customers wanting to upgrade, please contact us at support@cherwell.com to schedule a time.
  • Cherwell Community Has Been Updated

    Welcome to the updated Cherwell community. The new design provides better page layouts with an updated look and feel that will make using the community easier to navigate. We are still making some minor tweaks and will continue to refine/update features on an ongoing basis. As always if you have comments or feedback about the community please post them here .
    • 2016/1/18
  • Community Down for Update

    You have spoken and we listened! We have been hard at work redesigning the community to better meet our members’ needs and expectations. This Friday, January 15th 8:00 a.m. MST the Community site will be offline in order to implement an updated design. Please check back on Monday, January 18th to see the redesigned community.
  • Cherwell Service Management v7.0 Released

    Today, Cherwell Software™ announced general availability of the newest version of Cherwell Service Management® software. Cherwell Service Management software is an award-winning IT service management (ITSM) and business enablement platform that enables IT organizations to automate key IT and business processes that support the delivery of services across the enterprise. Widely renowned for its flexibility and rapid time...
    • 2015/10/23