Error during execution: This request operation sent to net.tcp://servername.mycompany.com:8001/CherwellAppServer/TrebuchetService did not receive a reply within the configured timeout (00:01:00). The time allotted to this operation may have been a portion of a longer timeout. This may be because the service is still processing the operation or because the service was unable to send a reply message. Please consider increasing the operation timeout (by casting the channel/proxy to IContextChannel and setting the OperationTimeout property) and ensure that the service is able to connect to the client.
How and/or where do I change this timeout value?
I am getting a similar error when trying to open a blueprint in our production environment.
Any help is appreciated.
This error seems to be Server resource related. We have a lot of folks on Macs who use the Web Portal/Client. Be sure that IIS is configured for optimal performance. Verify that the Server .NET versions are all patched and up to date. Perhaps someone patched your Production server and added another version of .NET to the system which is in conflict.
Hi Rob, did you ever resolve this? we are getting this error for a user who is not doing any one-steps but simply navigating/creating incidents. does adjusting the timeout session resolve the error?
Hi Kylebi1 - Ultimately you would want to make sure that both your Cherwell Server and the Laptop/Desktop Client machine has all .NET Version patches applied. Then make sure that if your Server was updated/patched make sure that IIS is using the correct version of .NET for your version of Cherwell. That's what worked form me along with some good old fashioned Server/Desktop machine maintenance.
Never underestimate the power of cleaning temp files and Windows Update patches...
Check whether your server is low on memory as well, and/or also check the amount of time it's taking various resources and dashbaords to load. If it happens in one place consistently it could be due to a configuration issue like loading too much data in a relationship or needing an index somewhere if it's taking too long to pull data from the DB