Updated 9/25/2018 IF YOU HAVE A DR Number from support, please include in an update. Also, if you see a defect that has been reported in this thread but haven't already contacted support, make sure to contact support and report the issue. There is a higher chance of quicker resolution on items reported with a higher-volume of issues. Get your tickets submitted.
First off, I'm super excited about some of the new functionality provided in v9.4, especially around responsive dashboards. Hopefully it'll continue to advance quickly with some even more improved functionality.
As for issues/defects, please be mindful we just installed this today and have found, what appears to us, as defects. We have reported them and hope there is a simple solution without having to wait for another version. As we continue to test I'll document and update as appropriate. If there are other items people find, please reach out to Cherwell Support first and document as much as possible with them. Hopefully they can easily document issues to be addressed and get them fixed ASAP
I'm sure there will be more...
I've run into issues creating new folders and also copying onesteps.
In both instances I get this error:
Can you duplicate the behavior and have you contacted support yet regarding this?
Can you provide some more clarity as to when this occurs? I've attempted to create new folders and copy existing one-steps in our Incident -> Global folder and have no issues. I'm doing this directly in Cherwell and not through a blueprint.
Hi, I can duplicate the behavior.
I'm on a system upgraded from V9.3, I'll check if it happens out of box as well. My suspicion is that this may only happen on upgraded systems or something like that, as it seems like a fairly obvious error that would have been caught.
I've since run into this issue when saving new reports as well... I was planning on making some videos on V9.4 features, but have had to cancel a few as I've run into various things just kind of breaking on my upgraded system.
I'll likely do a fresh CZAR restore and start from there to see if the issue resolves itself.
On Dev upgrading to 9.4.0 we found that clicking a subcategory on the portal (Cards with Search) did nothing until the server was rebooted. This morning we upgraded live to 9.4.0a from 9.3.2 and we cannot click anything on there, we don't get to the specifics forms. Rebooting the server didn't help, clicking the subcategory just greyed out the whole portal and the form never loads. Upgrading the dev server from 9.4.0 to 9.4.0a and the portal still works, however the whole page greys out for a couple of seconds before loading the specifics form. We've had to roll back to 9.3.2 until we know it is fixed.
The page greying out is a function of the new One-Step engine and that it greys out / disables the page in the browser while it's executing - This may not be something that's "fixed" if it still results in the desired effect of loading the specifics form / other onestep actions.
Is it performing slowly when it does this?