Customer with multiple incidents
CSM/CAM Version : CSM 9.1

We have a Termination process with a specifics form, check off process for terming users.

One of our techs asked me, if we could add something to the specifics form that would alert them, if that customer has other tickets open, that could possibly be closed out, now that the person is leaving the company.

I know I could just add a check box to their specifics form and the Service Desk could manually look for other tickets, but I was hoping to just have a case logic label come up, if that user is linked to other open tickets.  Because if they are not, the Service Desk doesn't even need to be concerned about it.  I cannot figure out how to "write" that expression, if it is possible.

Can someone point me in the right direction?  If it could be on the specifics that would be ideal,  but if it needs to be part of the actual incident form, I'm fine with that too.