• Not able to dynamically create a request using Service Catalog via API

    Hi, To successfully create a request using the service catalog, i was able to pull up the Service, Category and subcategory values dynamically using the APIs, but i'm not able to pull the mandatory details required for each subcategory to make the...
  • Request BusinessObjectSchema and BusinessObjectSummary multiple times

    We created two PowerShell functions that gather the 'Schema' and the 'Summary' of a business object as you can see below. In the beginning of the module we try to gather all the required schema's and summaries. This can take up to 15 seconds as we invoke...
  • Get all the field names / values from Cherwell using REST API

    I am fairly new to Cherwell and REST API. My objective is to get all the field names and its values from Cherwell for a particular business object into a SQL table. I am using a REST API to post a request using the Swagger /api/getsearchresult. ...
  • Need help with the Get and Save attachment api's. I got something but not what I needed.

  • I want to make sure I got these id's right.

  • busObRecID and RecId value are the Customer RecID?

  • Having problems pulling out values from Json

  • How to set Rich Text HTML via API

    Hi, I would like to know how to create a ticket with table structure content using Web Service (SOAP)? http://localhost/CherwellService/api.asmx Example I have created Rich Text Box field in Business Object and want to set value like below in...
  • Set user's teams by API calls from active directory

    Hi guys, I've heard that within the latest releases of cherwell, it is possible to also access some part of the administration environment of cherwell. We face the challenge to implement a rotating help desk in cherwell. Since the correct team is...
  • WebServices - GetQueryResultsUsingPromptInfo

    I am trying to set up the GetQueryResultsUsingPromptInfo method in SOUPUI and I am not able to set the format of the queryInputs. Here's how I'm using it. Can someone help me?
  • Swagger and actual integration

  • Does anyone use a Netscaler for there Web Servers that host the Cherwell API?

    I have a case open with Cherwell, but wanted to get this info out to the community in case anyone else ran into this or is going to soon.. I have 2 web servers behind a Netscaler, and my Webcall is setup to call the Cherwell API to get a token via...
  • WebService to External REST API formatting?

  • I'm trying to connect to an email verification website, just not sure how to configure the API Methods of "Authorization', and Content-Type for this type of connection. Any assistance would be appreciated.

    I'm trying to connect to an email verification website, just not sure how to configure the API Methods of "Authorization', and Content-Type for this type of connection. Any assistance would be appreciated.
  • API Create incident and/or use fieldvalueslookup

    Hi I am trying to create an incident via the REST api using powershell I used the template in link below as a starting point.. I had to remove the reference to "CustomerRecId" as that did not work and told me there was no matching records in cherwell...
  • Using API from SCOM notification

    Hi, just asking if anyone has been able to get SCOM to send to the api via a powershell script called from a SCOM notification? I have a script that works when run on the SCOM server manually, but fails to build the JSON correctly when called via a...
  • Rest Api query date/time between

    Is it possible to perform a query between two dates such as Last Modified Date Time >= <someDate> AND Last Modified Date Time <= <otherDate>? It appears via documentation that LT and GT are only supported operators for date comparison (i.e. no Less...
  • How to set a HTML field value using Cherwell REST API?

    I'm already aware that Text fields that support HTML use a different property to return the raw content i.e. "html" vs "value". The question I have is about setting that value, not reading it. Am I supposed to create a dirty field payload with the "value...
  • How recognize the actual type of Text field?

    The /getbusinessobjectschema returns detailed information about fields for the specified Business Object type. Each field definition has a property called "type". What we found out when working with Cherwell is that the endpoint returns same type i.e...
  • How to discover a dependency between fields?

    We use the /getbusinessobjectschema operation to retrieve fields available for the given Business Object type. Then we use that information to decide how to create a payload when creating or updating a Business Object. What we find problematic is the...
  • Filter on datetime field using getsearchresults?

    I'm trying to replicate a search through getsearchresults and one of the criteria is that a particualr field has a value is less than or equal to the current date. In my testing, it doesn't seem that the 'le' operator works in that way with datetime...
  • Creating asset to a Temporary Table

    Looking for help as I am trying to populate a Temp table i have created in the CSM as a supporting business object. I have an application scanning assets, and creating an asset. Now I am looking to push this to the temp table so it can go through an Admin...
  • Cherwell rest api php example?

    anyone have an example of calling the rest api with php. I have gone through the process at https://cherwellsupport.com/WebHelp/en/8.2/printed_guides/cherwell_rest_api/csm_swagger_code_gen.html . all went well(took a while though) anyone have an...
  • Asset Tag Barcode Scan - Is there a way to target this field in the api

    I am looking to scan a barcode (based on asset tag number) my question is i want to return a single asset item, is there an api request that will facilitate this for me? Otherwise im thinking i have to get a list of CI Type BusObId's, from that return...
  • PeopleSoft to Cherwell Integration

    I'm creating a REST web service that will integrate PeopleSoft data to Cherwell. The requirements for the integration will be to create an incident in CherwelI, and then update the incident with a journal entry. I would be interested to hear back from...