I'm currently editing our Problem BO and have been stumped by an error popping up asking for 3 fields to be filled in before the state can be changed to Resolved:
I've checked the fields in the BO and I'm pretty sure they are not set to be required for state change:
Is there anywhere else it could be set to prompt for this information. I have checked in Automatic Actions but nothing in there. They are also not required for Save etc.
These are really easy to miss; they are on the Properties tab in the second section of rules. I use these all the time in Change Management builds, but I can't think of an OOTB example where they are used.
Thanks John. I was actually looking to have these not be required for a state change. I've checked that setting and it's already set to Never required for state change so not sure why it's throwing up the error message...
Pete, make sure you select the correct status from the list (i.e. Pending) because each status has its own settings.
Doh! Thank you for this. I didn't think to do that.