Cherwell Community

PublicID vs Related Item Picker

After asking Cherwell support, I changed my Customer-Internal's PublicID to Phone (instead of FullName), so I could use a goto command to link with our phone system.

However after testing, it does create an issue.

Now all my customer related item pickers malfunction.

I can still search using the name, but since the “Store display text in field” is set to customer, it won’t work.

 

Is there a way I could still use my related item pickers?