I've only recently started working with Cherwell administrator. I would like to auto populate, the value used will be based on the values given in another field (date field). I created a one step which did this but I wasn't able to see how I can run the onestep based on completion of another field, can onesteps be run this way ?
I then looked at the auto populate configuration within the field I wanted populated and using a custom expression. The custom expression I created was a case one and if the criteria wasn't met then I wanted to assign the value 'Failed' to the field but looking at the assign element it needs to be a field I have to use ?
I come from a Remedy background and would achieve this end by creating an active link, how are people achieving this via Cherwell ?
In the field properties of the field you want to set based on another field, add your case expression to the Calculated field section.
Hi John thanks for the reply. Using calculated I'm having hte same error appear. In the case statement if the statement is true I'm just setting in the value field as 'Failed' I'm not referring to another field on the form, can that be done ?
Hi Julian, For the field you're trying to set as failed, how is it configured?
It's a text field
It has 3 value in a list that can be manually selected but then also has the calculated value under properties where I am trying to assign the value (which is the same as the values that appear in the list)
The field is an out of the box field, the 'Final Dispostion' field on the change form.
Here is a link to our online documentation on defining auto population properties for a field: https://help.cherwell.com/bundle/csm_features_930_en_help_only/page/oxy_ex-1/content/suite_features/business_objects/define_auto-population_properties_for_a_field.html