My Items showing all tickets
CSM/CAM Version : CSM 9.32

Hi there, a end user alerted us to a bug in our Cherwell portal when they click on My Items and click on any tickets to view in grid or result list, it will sometimes show all tickets to the end user even tickets not belonging to them. I checked out the search queries for the portal and couldn't find anything wrong. Can anyone advise what went wrong? thanks.