We are trying the new 9.5 version and so far very positive.
Only strange thing is that some of our Customers are experiencing that the Portal freezes (the screen gets light grey) for 1-4 minutes after clicking in a pop-up. Eg. submitting a new ticket and clicking OK after getting the message about the issue have been created.
The issue is only when we are using IE. Chrome works fine, but is not standard in our organization.
Hope that some of you have a good idea where to look.
Have selected CSM 9.40a because 9.5 is not available yet.
Thank you! have you noticed any issues with automation processes?
Yes, we have A LOT of warnings and info in our event log on the applikation server regarding automation processes.
I was told that the graying out is when a one-step is running. Where you used to get the process bar, now the screen grays out. I hope the 1 - 4 minutes isn't common!!!
We get the grey screen, when submitting a ticket and clicking OK to the pop-up with the Incident number, so at that point the One-step is finished and the customer should just get back to the Home screen.
We get the error almost every time if we log in using the "Use Windows Login". If we force a Winlogin via the URL or log in manually (via LDAP) we rarely get the error. We suspect it to be an error with authentication the user I IE when using "Use Windows Login". We can also produce the error if we close the browser via the X and log in again and do that a couple of times. Here it seams like the problem is cookies and that the customers sessions don´t closes correctly.
I had the same issue in 9.4.0a
The fix was to increase the IIS timeout settings to double the amount that was in Cherwell Admin. The admin browser settings were set to 40 minutes, so we increased the IIS .Net timeout, Cherwell Client app pool timeout, and Cherwell Client session state timeout settings to 80 minutes.