When viewing an Incident on the Cherwell Support portal, the form seems to have an embedded search result list widget for journals at the bottom. I am very curious to know how this was accomplished.
Inspecting the page reveals that the Journal section has the class splitterPane, and the Journal objects themselves are a listItem ui-widget. Grid items in a splitter have the class k-grid. This makes me think this is a Search Result List widget embedded in the form, and not some fancy work done with the splitter / form arrangement. The results do not extend all the way to the side of the window, which makes me think this is not a splitter grid. The journals are also in a format of a Result List, rather than a grid. However I don't see how this is possible, aside from doing some kind of customization that wouldn't be available to me.
The reason I would like to know how to do this, is because I do not like the splitter pane at all on the portal. I also do not like frames within frames that cause scroll bars on embedded forms within the main form itself. I would like to be able to have the system display a single page, that, if needed, creates a single scrollable page that extends down as far as it needs to - which is how the form is displayed on the Cherwell Support page.
Does anyone have any insight on this or perhaps some tips to accomplish what I'm looking for?
I'm not sure I'm seeing what you're seeing in their portal. Are you able to share a screenshot? From what I see, the journal records are simply a stacked zone form arrangement, which displays the results in a list essentially (looks a lot better than using tabs).
That must be what it is. I was unaware of the stacked form arrangement option, but just found the button to enable that in the form arrangement options... I pushed the change to that in my test environment and that is indeed what it is.
Thanks for showing me something new!
Awesome, glad you got what you were looking for!
Looking at the configuration for this, I'm struggling to find out how to manage what is displayed. Is there a way to change the character limit of the details, or add a 'show more' link to display the rest of the record? I don't see a way to add this.
Here's an example of what I have set up (just to show comments on tickets):
Search Results config on the Portal view of Journal - Comments:
That should display everything for you.