We recently upgraded to 9.2.1 and trying to use the new "cards with search" on the user portal. How can I add descriptions to category and subcategory on the portal using the new Cards with search style? I watched the video in the learning library about how it works and how to implement and noticed in addition to descriptions in the service, it also had descriptions in the category and subcategory when selected from the portal. It did not explain how to add those descriptions. I contacted support and they directed me to professional services.
Cherwell's Online Help has this topic to explain more: https://cherwellsupport.com/WebHelp/csm/en/9.2/content/client_suite/implementing_the_ootb_service_catalog.html
In addition, I've attached a Service Catalog Quick Start Card, which has the same information with a few more screenshots for reference.
Please don't hesitate to let us know if you need more information. Thanks so much!
Keep in mind that you may want to make "Portal Description" fields for your objects so you can have customer facing descriptions that show up in the action catalogs independent of the technician/system description fields you use for your own sanity.
ScottExcalibur Data Systems
FYI, I've found that once you designate the description field it needs to be filled in. Otherwise, the options returned are misaligned.
Excalibur Data Systems