We are using OOTB Change Requests in a hosted CSM 9.5.2 environment. I need to have a required field in the Review stage to attach proof of customer acceptance of the implemented change for Normal and Emergency change requests. I can make the field required; however, I cannot find how to keep the stage as Review if the logical field is False. Everything I've tried moves the Change Request to Closed (but it's not really closed). Any suggestions?
The best way to manage this would be to use a lifecycle state validation.
In the example below, the Service field would have to be populated on Emergency and Normal changes to advance to the Review state.