Automation process does not fire up for new installed Cherwell system.
CSM/CAM Version : CSM 9.60

New Cherwell  software is installed on the default folder in Windows Server, successfully import AD data into Customer - Internal table and userInfo table,  I have enable the Service from the Cherwell Server Manager and All Process are running.

all security group setting has not problem email monitor has no problem.  Check  the the Window Event log on the Application. it show  the following 4 warning:

"Thread: Thread_9
Message: Unable to load plugin assembly Trebuchet.PlugIn.HealthCheckRules, Culture=neutral, PublicKeyToken=0ebf0a5c08bc385d. Will retry in 1000ms" 

On both "Cherwell Service Management EmailEventLeader" and Cherwell Service Management ScheduleLeader" many time.  

Check the log file from c:\tmp\log\, which has "servername.AutomatedProcessLeader", "servername.EmailEventWorker", and "servername.EmailDeliveryLeader" both has the similar warning.

IN the "AutomatedProcessLeader" there are some errors:

"{"Level":"ERROR","Message":"Error evaluating Calculated value expression for Incident.IncidentDurationInDays : Object reference not set to an instance of an object..","TimeStamp":"2019-10-09T10:56:00.8702819+10:00","ThreadName":"Thread_14","Domain":null,"DebugCategory":"None","sid":"i3vAyYdH8EC2HNWPmiGt5MA7gulMKXYk","pid":"7000","Host":"ldvwin01-cher_d","Exception":"Trebuchet.TrebuchetExpressionException: Error evaluating Calculated value expression for Incident.IncidentDurationInDays : Object reference not set to an instance of an object.. ---> System.NullReferenceException: Object reference not set to an instance of an object.\r\n at Trebuchet.BusinessLogic.QueryService.TableValidationQuery(TableValidationRequest request)\r\n at Trebuchet.BusinessLogic.TableValidationExpression.ValidateValue(TableValidationExpression tvExpr, ExpressionBundle bundle, DefinitionStore defStore, QueryService queryService, TypedValue tv, String tvCulture)\r\n at Trebuchet.BusinessLogic.CompareExpression.ResolveRightBundleIdValue(ExpressionBundle bundle, ExpressionBundle bundleLeft, ExpressionBundle bundleRight)\r\n at Trebuchet.BusinessLogic.CompareExpression.EvaluateExpression(ExpressionBundle bundle)\r\n at Trebuchet.BusinessLogic.Expression.Evaluate(ExpressionBundle bundle)\r\n --- End of inner exception stack trace ---\r\n at Trebuchet.BusinessLogic.Expression.Evaluate(ExpressionBundle bundle)\r\n at Trebuchet.BusinessLogic.Field.CalculateValue(UpdateTransaction ut, Notification notif, Boolean bInitialValue)\r\n at Trebuchet.BusinessLogic.BusinessObject.RecalculateValuesForReloadedFields()\r\n at Trebuchet.BusinessLogic.BusinessObject.LoadData(BusObData data)\r\n at Trebuchet.API.BusObServices.GetBusinessObjectByRecId(String strTypeId, String strRecId, BusObDataQueryFlags flags, Boolean bCheckSecurity, String viewId, Boolean isVisualization)\r\n at Trebuchet.AutomationProcesses.CurrentRecordHolder.EvaluateCondition(BusinessProcessDef autoProc, EventBlockInfo blockInfo, ICollection collEvents)\r\n at Trebuchet.PlugIn.Svc.Leaders.AutomatedProcessLeader.CheckShouldStartProcess(BusinessProcessDef procDef, EventBlockInfo blockInfo, ArrayList aToInitiate, ArrayList aItemsToSchedule)\r\n at Trebuchet.PlugIn.Svc.Leaders.AutomatedProcessLeader.ProcessEventBlocksToScheduledItems(List`1 collEventBlocks)\r\n at Trebuchet.PlugIn.Svc.Leaders.AutomatedProcessLeader.ProcessEventBlocks()"}
{"Level":"DEBUG","Message":"DbManager::GetInternalConnection returning connection 7869639","TimeStamp":"2019-10-09T10:56:00.8702819+10:00","ThreadName":"Thread_14","Domain":null,"pid":"7000","DebugCategory":"None","Host":"ldvwin01-cher_d","sid":"i3vAyYdH8EC2HNWPmiGt5MA7gulMKXYk"}