Widget to show duplicate records ?
CSM/CAM Version : CSM 9.40a

I want to create a widget to show where two records have been created within a time range.

We have an email/event monitor issue which is caused by a network latency.

The search is to match a reference in the record and when there are two records created within a 5 minute range of each other.

Reading some other posts, a relationship back to itself sounds like a good idea.....?

  • I haven't done this with created date time but I've done this with CI's with the same serial number due to importing issues with the relationship to itself

    relationship type: link
    child: same business object
    links: set up custom link and check use constraints

    basically in constraints you would create the search to find the matches, where you match the parent and child record then in CSM you can create a search using related clause and leverage that relationship

    example of my duplicate computer constraints and search