I have installed Cherwel 9.2.0 Client on a Windows 10 (1607) 64 bit client and it installs okay and the software runs okay apart from errors on various dashboards eg My Work. See below.
Culture is not supported. Parameter name: name. treb-inv is an invalid culture identifier.
This seems to be regarding the file C:\Windows\Globalization\treb-inv.nlp. I've done a search and not found any other examples reported. I also did a fresh install of Windows 10 64 bit (1709) and the only thing I then installed was Cherwell and got the same error.
Anyone ideas on how to resolve this ?
I take it no one can help me ?
I looked through our existing support tickets to see if this has ever been called in and this is what I found. Its similar enough to warrant a look but unfortunately the support ticket didn't have any additional information in it. Hope this helps:Customer's reply:" We were able to resolve this issue on our side. We made the attached before and after changes to the GlobalizationSettingsDef in the definition editor. You can resolve the incident."BEFORE:AFTER:I also found this information in another ticket that was similar:"Please check that the language of the operating system matches the language culture set within Cherwell. The following link below will provide some details on the culture settings https://cherwellsupport.com/WebHelp/en/8.1/content/system_administration/globalization/user_current_culture.html
Thanks will give it a try.
Try uninstalling and then re-installing Cherwell but this time running the installer as an admin.