• Filtering date ranges in a chart dynamically

    What i would like to do is to be able to create a bar graph with that enables me to look at certain criteria by a date range i can filter. For example, i want to look at the total number of incidents logged by a category (filter to the category) and then...
  • unique users widget

    Is there a way to create a widget that will show me how many unique users have put in tickets. We can see faculty vs/ students but there has been a request to see if there are 100 employees putting in tickets this month (wishing it were that low) , how...
  • Tickets by Hour

    Greetings all. Does anyone have any advice/suggestions on the best (and preferably easiest) way to show via either a dashboard or report the amount of tickets logged per hour? Thank you in advance!
  • Change Widget Background Color

  • Field value not showing on widget

    Hi colleagues, I have a search list widget which is based on the Journal BO, but one of the fields is not showing any value. The field is a duration field based on Incident and Alert fields. I have already placed the expression under calculated values...
  • Portal Dashboard grid background colors won't change - am I missing something?

    So, we have a weird issue. The background color of the grids on the dashboard alternate between white and light-gray. The text alternates between dark and light. Light on light doesn't work very well. I switched themes, created a new one and tried...
  • Remove gradient on donuts

    Hi, there is a slight gradient on some widgets, such as donuts, that I am trying to remove to make the dashboards a bit more pleasant but consistent (no gradients exist on bar graphs). It's more noticeable in the browser client, which is our primary client...
  • Can't get the Matrix Widget to work properly

    I am trying to replicate the info above the Matrix however it gives me 0's. Anybody know what I am probably doing wrong?
  • Pie Charts : How do I?

  • Widget showing percentage of Incidents resolved on time by specific team member?

    I have widgets showing Incidents created, Resolved/Closed, Response Breach and Resolve Breach. It has a filter on it so whenever you put a team member in it will show their stats. Does anyone know how to create a Widget that will show the Percentage of...
  • [V8.3.1] Bug when filtering date/time field, 'Is' vs 'Equals'

    If you leave the 'Is' operator in the center of a custom filter that is manually added when viewing a dashboard search results widget, and then manually pick a date without selecting 'Equals' first, the 'Is' operator remains, and no data loads in the...
  • How do I create a graph for Task.TimeSpent, but grouped by Incident.Service?

    Trying to create a graph showing the time spent per Service, with drill down capabilities to Category and Subcategory. I can't figure out how to include Incident.Service, Incident.Category, and Incident.Subcategory with Task.TimeSpent. It seems like...
  • Average Incidents for a day from three different weeks

    Is there a way to build a chart that shows the average number of incidents for three days, each from different weeks. Say average Incidents for Mondays from three different weeks. The X-axis should be hours of day and the Y is the # of incidents. Tha...
  • Search results style, how to?

    Does anoyone know how to reproduce this search result style? This is found on the Cherwell Self-Service portal, and I just can't find how to do this... Thanks!
  • HTML-View of Dashboard

    Hi guys, I would like to have a certain dashboard view shown on a plain html page. How could I go forward doing this, and is this possible? We are using a pi displaying various information through html page slides and would like to add cherwell...
  • Search result widget: Any possibility to make shift-click as default action (or even trigger a one step)?

    Dear team, I have created a technician dashboard for my supporters. They see all their stuff they need to work witihn the dashboard. The dashboard should be a kind of base for the most operations, so it should stay always open. Right now, I can...
  • Dashboards rendering wider than viewport in browser/portal

  • Filter Widget

    Filter Widget, I don't see a way to left-align the text. Why does it automatically center my text, it makes it very difficult to align multiple filters, especially since the label/box auto sizes to content! Am I missing something, or is there no way to...
  • License Usage

    CSM version: 9.0.1 Objective: Widget displaying license usage for any/all users logged in for 24 hours or more. How can this be accomplished ...? And ... would there be any specific SQL queries required ....? I do realize that a similar question...
  • Widget Axis Locking

    I'm looking for a way to force a time based axis to NOT dynamically change if there is no data for a given period. An example would be that I want a chart widget to show how many incidents various team resolved over the past year by week. I put a team...
  • Security group for Dashboard Viewer

    Hello, One of my support teams is setting up a monitor in their work area to run the Cherwell Dashboard viewer. I am creating an account for this (because the Dashboard viewer requires an account), but I want to ensure that the account does not have...
  • A way to list out release management package within your company

    I am looking for a way to allow users to be able to click on a dashboard page where IT Admins will put in release management packages that we put out (bundle of blueprint and enhancements that will be imported into Production on a weekly basis) this will...
  • Visibility in Dashboard for Portal

    I need to put two visibility expressions on a dashboard which is used in a Portal. The two named expressions are IF "DATE FIELD" greater than CURRENT DATE.TIME the other expression is less than The customer logs into their Portal and should get...
  • How to show data only in THIS month

  • Show total task count on dashboard grid and set row image

    I'm trying to add a column to a dashboard showing the total task count, and I'd like to show an image on the row if it has more than 1 task, and all tasks are closed. I can't figure out how to get this working. I created a field called "Tasks". I...